Happiness Guarantee
Your happiness is our goal. If you're not happy, we'll work to make it right.
- Q: What is the Happiness Guarantee?A:If you're not satisfied with the quality of the service you booked and paid for directly on our website, you can request free reclean. Subject to certain terms and conditions that can be found here.
- Q: How to request a reclean?A:Customers can request a reclean either by email at support@blueclean.io or by phone 720-575-4268 as long as the appointment was completed within the past 24 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.
- Q: What is and is not eligible for a Happiness Guarantee?A:
- Appointments completed more than 24 hours ago
- Items not included on our cleaning checklist
- Recleans
- Homes not in standard condition (e.g. biohazards, hoarding, etc.)
- Extra services
- Post-construction/post-renovation cleans