FAQ

Frequently Asked Questions

Our outlook on support is simple. There's no ticketing system and no hoops to jump through. Simply email us and we will get back to you within one business day.

General
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General

  • A:
    To get started, simply start making a booking. Once we know some details about your needs, we'll show you the price and then you can schedule an appointment.
  • A:
    Our normal team consists of two housekeepers. On rare occasions, we send teams of three or four.
  • A:
    To make our house cleaning services more efficient, we ask that you pick up clothing, toys, and other household items before our visit.
  • A:
    Whether or not you're home during your booking is up to you. Many people, however, like having their home serviced while they are at work or away for awhile.
  • A:
    If you're not satisfied with your clean, you can request a free reclean. Subject to certain terms and conditions.